220-1101 · Question #333
220-1101 Question #333: Real Exam Question with Answer & Explanation
The correct answer is B: Research the requirements of the application.. The technician should research the requirements of the CAD program to see if the computer meets them or needs any upgrades or updates to run it properly. The technician should also check the Event Viewer logs to see if there are any errors or warnings related to the application o
Question
A user's Windows computer started running slowly after the installation of a CAD program. The computer has intermittent timeouts and often has to be rebooted to restore functionality. The computer seems to work correctly if the application is not running. Which of the following should the technician do NEXT to help troubleshoot the issue? (Choose two.)
Options
- AReplace the video card.
- BResearch the requirements of the application.
- CInstall a new case fan.
- DRun chkdsk on the HDD.
- ECheck the Event Viewer logs.
- FReinstall the application.
Explanation
The technician should research the requirements of the CAD program to see if the computer meets them or needs any upgrades or updates to run it properly. The technician should also check the Event Viewer logs to see if there are any errors or warnings related to the application or system performance that could indicate the cause of the problem or suggest a solution.
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