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220-1101 · Question #330

A customer's cell phone screen is discolored in several areas. Which of the following components is the MOST likely cause of the issue?

The correct answer is C. Liquid crystal display. Discoloration on a cell phone screen is most commonly caused by damage or malfunction of the Liquid Crystal Display (LCD) itself.

Mobile devices

Question

A customer's cell phone screen is discolored in several areas. Which of the following components is the MOST likely cause of the issue?

Options

  • ABulging battery
  • BWired connectors
  • CLiquid crystal display
  • DPhone case
  • EProtective glass

How the community answered

(35 responses)
  • A
    11% (4)
  • B
    9% (3)
  • C
    74% (26)
  • D
    3% (1)
  • E
    3% (1)

Why each option

Discoloration on a cell phone screen is most commonly caused by damage or malfunction of the Liquid Crystal Display (LCD) itself.

ABulging battery

A bulging battery can cause screen distortion or physical damage due to pressure, but it typically doesn't directly cause localized discoloration of the display itself.

BWired connectors

Wired connectors connect the display to the main board; issues with these usually result in no display, flickering, or complete loss of function, not typically localized discoloration.

CLiquid crystal displayCorrect

The Liquid Crystal Display (LCD) is the component responsible for producing the visual image on the phone screen. Discoloration, dead pixels, or uneven brightness are direct symptoms of damage or failure within the LCD panel or its backlight components.

DPhone case

A phone case is an external accessory and cannot cause discoloration on the screen itself.

EProtective glass

Protective glass is the outermost layer and while it can crack, it does not cause discoloration of the underlying display image.

Concept tested: Mobile device display component diagnosis

Topics

#Mobile device troubleshooting#Display issues#LCD#Component failure

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