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220-1101 · Question #327

A user reports a monitor, keyboard, mouse, and headset are no longer functioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technicia

The correct answer is C. Replace the user's USB-C hub.. USB-C hubs are devices that allow you to connect multiple devices to a single USB-C port. They are typically used to connect laptops to external displays, printers, and other devices. If a USB-C hub is faulty, it can cause a variety of problems, including: - Devices not being rec

Hardware and network troubleshooting

Question

A user reports a monitor, keyboard, mouse, and headset are no longer functioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technician notices the user has a printer, USB-C hub, and AC adapter plugged into the laptop. Which of the following should the technician do to MOST likely resolve the issue?

Options

  • AVerify the AC adapter voltage.
  • BRepair the operating system.
  • CReplace the user's USB-C hub.
  • DReinstall the drivers for affected devices.
  • EMake sure the printer is not drawing too much power.

How the community answered

(50 responses)
  • A
    2% (1)
  • B
    4% (2)
  • C
    80% (40)
  • D
    2% (1)
  • E
    12% (6)

Explanation

USB-C hubs are devices that allow you to connect multiple devices to a single USB-C port. They are typically used to connect laptops to external displays, printers, and other devices. If a USB-C hub is faulty, it can cause a variety of problems, including: - Devices not being recognized by the laptop - Devices not working properly - The laptop freezing or crashing To troubleshoot the issue, the technician should try the following: 1. Disconnect the USB-C hub from the laptop. 2. Connect the devices that were previously connected to the USB-C hub directly to the laptop's 3. Check to see if the devices are now working properly. If the devices are now working properly, then the USB-C hub is faulty and needs to be replaced.

Topics

#Hardware Troubleshooting#USB-C Hub#External Peripherals#Device Connectivity

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