A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MO

The correct answer is A. Digitizer issues. Symptoms such as the touch screen not responding to input indicate a problem with the digitizer.

Mobile devices

Question

A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?

Options

ADigitizer issues
BOverheating
CBroken screen
DMalware

How the community answered

(47 responses)

A
79% (37)
B
13% (6)
C
2% (1)
D
6% (3)

Explanation

Symptoms such as the touch screen not responding to input indicate a problem with the digitizer.

Topics

#Mobile device troubleshooting#Digitizer#Touchscreen#Hardware failure

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