220-1101 Question #257: Real Exam Question with Answer & Explanation

The correct answer is A: Verify the correct type of paper is loaded.. Verifying the correct type of paper is loaded is the best solution for resolving the issue of blank receipts being printed by a point-of-sale printer. Some receipt printers require a specific type of paper, and using the wrong type can result in blank receipts.

Hardware and network troubleshooting

Question

A technician is troubleshooting a point-of-sale printer that is printing blank receipts. Which of the following should the technician do to resolve the issue?

Options

AVerify the correct type of paper is loaded.
BInstall the latest print driver.
CCheck to see if the default printer has been changed.
DEnsure the printer is connected to power.

Explanation

Verifying the correct type of paper is loaded is the best solution for resolving the issue of blank receipts being printed by a point-of-sale printer. Some receipt printers require a specific type of paper, and using the wrong type can result in blank receipts.

Topics

#Printer troubleshooting#POS printers#Thermal paper#Hardware troubleshooting

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