A user that works in sales is reporting that the output on each page printed from a laser printer has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images?

The correct answer is D. Clean the toner drums and rollers.. Ghost images (also called 'ghosting') on a laser printer occur when residual toner or electrical charge remains on the drum from a previous print cycle and partially transfers to the next page. The first and least invasive step is to clean the toner drums and rollers, as debris o

Question

Options

AChange the paper weight setting.
BReplace the printer's fuser.
CUpgrade the printer firmware.
DClean the toner drums and rollers.

How the community answered

(33 responses)

A
3% (1)
B
6% (2)
C
12% (4)
D
79% (26)

Explanation

Ghost images (also called 'ghosting') on a laser printer occur when residual toner or electrical charge remains on the drum from a previous print cycle and partially transfers to the next page. The first and least invasive step is to clean the toner drums and rollers, as debris or toner buildup is the most common and easily resolved cause. If cleaning does not resolve it, the drum or fuser may need replacement. Replacing the fuser (B) is a valid fix for ghosting caused by fuser failure, but replacement comes after cleaning fails. Changing paper weight settings (A) addresses paper feed or curl issues, not ghosting. Upgrading firmware (C) rarely resolves mechanical print defects.

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