220-1101 · Question #231
Documents are not printing out correctly from a laser printer at a conference. Some of the print is missing, and the pages come out unreadable. Which of the following should a technician do to fix thi
The correct answer is A. Exchange the transfer roller.. In a laser printer, the transfer roller (or transfer belt) transfers toner from the imaging drum to the paper. If the transfer roller is worn, damaged, or contaminated, it fails to transfer toner evenly, resulting in missing sections, streaks, or unreadable output. Recalibrating
Question
Documents are not printing out correctly from a laser printer at a conference. Some of the print is missing, and the pages come out unreadable. Which of the following should a technician do to fix this issue?
Options
- AExchange the transfer roller.
- BRecalibrate the printer.
- CClear the jam.
- DReplace the fuser assembly.
How the community answered
(31 responses)- A71% (22)
- B19% (6)
- C6% (2)
- D3% (1)
Explanation
In a laser printer, the transfer roller (or transfer belt) transfers toner from the imaging drum to the paper. If the transfer roller is worn, damaged, or contaminated, it fails to transfer toner evenly, resulting in missing sections, streaks, or unreadable output. Recalibrating (B) adjusts color/alignment but won't fix a failing mechanical component. Clearing a jam (C) addresses paper jams, not print quality. Replacing the fuser assembly (D) would be appropriate if toner is not fusing to the paper (smearing), not for missing or incomplete print transfer.
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