220-1101 · Question #227
A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks a
The correct answer is C. Remove the paper and let the fuser cool down.. Given that the fuser is unusually hot and paper is stuck to it, the problem might be related to the new fuser or how it's interacting with the printer. The first step is to safely remove the paper and address the immediate issue of the fuser being too hot, which could cause furth
Question
A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT?
Options
- ADisable the printer for repairs.
- BInstall a printer roller kit.
- CRemove the paper and let the fuser cool down.
- DReplace the paper with thicker paper stock.
How the community answered
(25 responses)- A8% (2)
- B4% (1)
- C72% (18)
- D16% (4)
Explanation
Given that the fuser is unusually hot and paper is stuck to it, the problem might be related to the new fuser or how it's interacting with the printer. The first step is to safely remove the paper and address the immediate issue of the fuser being too hot, which could cause further damage or safety concerns.
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