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220-1101 · Question #227
220-1101 Question #227: Real Exam Question with Answer & Explanation
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Hardware and network troubleshooting
Question
A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT?
Options
- ADisable the printer for repairs.
- BInstall a printer roller kit.
- CRemove the paper and let the fuser cool down.
- DReplace the paper with thicker paper stock.
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Topics
#Printer troubleshooting#Fuser#Paper jam#Overheating