220-1101 · Question #215
A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?
The correct answer is B. Conduct external or internal research based on symptoms.. This question is based on the CompTIA A+ troubleshooting methodology. The technician has already formed a theory (defective PSU). The next step is to test the theory - which involves researching symptoms internally (knowledge base, prior tickets) or externally (vendor docs, forum
Question
A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?
Options
- AInquire about environmental or infrastructure changes.
- BConduct external or internal research based on symptoms.
- CEstablish a plan of action to resolve the problem and implement the solution.
- DDocument the findings, actions, and outcomes.
How the community answered
(66 responses)- A12% (8)
- B79% (52)
- C6% (4)
- D3% (2)
Explanation
This question is based on the CompTIA A+ troubleshooting methodology. The technician has already formed a theory (defective PSU). The next step is to test the theory - which involves researching symptoms internally (knowledge base, prior tickets) or externally (vendor docs, forums) to confirm or refute it. Option A (inquiring about environmental changes) is done during symptom identification, earlier in the process. Option C (establishing a plan of action) comes after the theory is confirmed, not before. Option D (documenting) is the final step after resolution.
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