220-1101 Question #215: Real Exam Question with Answer & Explanation

Question

A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?

Options

• AInquire about environmental or infrastructure changes.
• BConduct external or internal research based on symptoms.
• CEstablish a plan of action to resolve the problem and implement the solution.
• DDocument the findings, actions, and outcomes.

Explanation

{"question_number": 8, "question": "A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?", "correct_answer": "B. Conduct external or internal research based on symptoms.", "explanation": "This question is based on the CompTIA A+ troubleshooting methodology. The technician has already formed a theory (defective PSU). The next step is to test the theory - which involves researching symptoms internally (knowledge base, prior tickets) or externally (vendor docs, forums) to confirm or refute it. Option A (inquiring about environmental changes) is done during symptom identification, earlier in the process. Option C (establishing a plan of action) comes after the theory is confirmed, not before. Option D (documenting) is the final step after resolution.", "generated_by": "claude-sonnet", "llm_judge_score": 3}

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