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220-1101 · Question #213
220-1101 Question #213: Real Exam Question with Answer & Explanation
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Hardware and network troubleshooting
Question
A customer calls the help desk to report a problem with connecting to a network share. The technician verifies that the user did not make any changes to the PC. The technician resets the password on the server and PC and attempts to connect to the share, but is unsuccessful. Which of the following should the technician do next?
Options
- AImplement preventative measures.
- BDocument findings, actions, and outcomes.
- CConduct internal research based on symptoms.
- DPerform backups of critical data.
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Topics
#Troubleshooting methodology#Network connectivity#Documentation#Help desk