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220-1101 · Question #17
220-1101 Question #17: Real Exam Question with Answer & Explanation
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Hardware and network troubleshooting
Question
A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?
Options
- ADetermine the next steps to resolve the issue and document it.
- BDesign a plan of action to resolve the issue and implement the solution.
- CDocument the findings, actions, and outcomes.
- DEstablish a theory of probable cause, researching internally or externally as needed.
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Topics
#Troubleshooting Methodology#CompTIA Troubleshooting Steps#Theory of Probable Cause#Problem Identification