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220-1101 · Question #144
220-1101 Question #144: Real Exam Question with Answer & Explanation
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Hardware and network troubleshooting
Question
Ann, a help desk technician, receives a ticket stating a users new laptop is unable to connect to the company's wireless network, and the user cannot see any available wireless networks. Which of the following is MOST likely the issue with the users connectivity?
Options
- AThe user is connected to the wrong wireless network.
- BThe wireless switch on the laptop is turned off.
- CThe user forgot to plug in the Ethernet cable
- DThe computer's Ethernet card is set to half duplex.
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Topics
#Wireless connectivity#Laptop troubleshooting#Network adapter#Physical switch