220-1101 · Question #103
A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constant
The correct answer is B. The charge port contains foreign objects, such as lint.. Carrying an uncased phone loose in a pocket causes lint, dust, and debris to pack tightly into the charging port over time. This debris fills the port, preventing the charging cable's connector from seating fully and making a secure connection - causing it to fall out or charge i
Question
A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transports the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?
Options
- AThe phone requires a firmware update to address charging issues.
- BThe charge port contains foreign objects, such as lint.
- CThe phone's battery has swelled, preventing the utilization of the charge port.
- DThe phone has experienced water damage, thus the battery is not charging.
How the community answered
(45 responses)- A9% (4)
- B82% (37)
- C4% (2)
- D4% (2)
Explanation
Carrying an uncased phone loose in a pocket causes lint, dust, and debris to pack tightly into the charging port over time. This debris fills the port, preventing the charging cable's connector from seating fully and making a secure connection - causing it to fall out or charge intermittently. This is one of the most common real-world smartphone repair issues. A firmware update (A) cannot cause or fix a physical connector fit problem. A swollen battery (C) would cause the phone's back or screen to bulge outward but does not directly affect the charging port's grip. Water damage (D) could corrode contacts and prevent charging but would not cause the cable to physically fall out.
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