220-1101 · Question #103
220-1101 Question #103: Real Exam Question with Answer & Explanation
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Question
A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transports the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?
Options
- AThe phone requires a firmware update to address charging issues.
- BThe charge port contains foreign objects, such as lint.
- CThe phone's battery has swelled, preventing the utilization of the charge port.
- DThe phone has experienced water damage, thus the battery is not charging.
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