When turning on a workstation, a technician observes the following message: "Bootable device not found." The technician verifies the correct boot order in the BIOS. Which of the following steps should

The correct answer is B. Run HDD diagnostics.. After confirming the boot order is correct, the next logical step is to determine whether the hard drive itself is healthy before taking any destructive action. Running HDD diagnostics (using the manufacturer's tool or a utility like SMART) will reveal whether the drive has read

Hardware and network troubleshooting

Question

When turning on a workstation, a technician observes the following message:

"Bootable device not found." The technician verifies the correct boot order in the BIOS. Which of the following steps should the technician take next?

Options

AReformat the HDD.
BRun HDD diagnostics.
CReseat the RAM.
DReplace the HDD.

How the community answered

(64 responses)

A
5% (3)
B
70% (45)
C
17% (11)
D
8% (5)

Explanation

After confirming the boot order is correct, the next logical step is to determine whether the hard drive itself is healthy before taking any destructive action. Running HDD diagnostics (using the manufacturer's tool or a utility like SMART) will reveal whether the drive has read errors, bad sectors, or a failing controller. Reformatting or replacing the drive would destroy data without first confirming the drive is actually faulty, and reseating RAM addresses a different class of problem. Diagnostics follow the troubleshooting principle of gathering information before acting.

Topics

#Boot error#Hard drive#Troubleshooting#Diagnostics

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