A user's mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging. Which of the following is MOST likely cau

The correct answer is D. Defective battery. A defective battery is the most likely cause of a mobile phone that gets really hot to the touch, does not retain a charge, and is slow while charging. A defective battery can cause the phone to overheat and may also cause performance issues.

Mobile devices

Question

A user's mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging. Which of the following is MOST likely causing these symptoms?

Options

ABroken charging port
BDigitizer failure
CCPU overheating
DDefective battery

How the community answered

(41 responses)

A
2% (1)
B
15% (6)
C
7% (3)
D
76% (31)

Explanation

A defective battery is the most likely cause of a mobile phone that gets really hot to the touch, does not retain a charge, and is slow while charging. A defective battery can cause the phone to overheat and may also cause performance issues.

Topics

#Mobile phone troubleshooting#Battery issues#Overheating#Performance degradation

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