220-1002 Question #522: Real Exam Question with Answer & Explanation

The correct answer is D: Instruct the user to wait for synchronization to complete.. After receiving a replacement smartphone, the device must synchronize with the mail server to download not just emails but also the certificates and cryptographic keys required to decrypt S/MIME-encrypted messages. Encrypted emails cannot be opened until the device has received a

Question

After receiving a replacement smartphone. a corporate user is able to open some emails but is unable to open encrypted emails. Which of the following troubleshooting steps should a technician take NEXT?

Options

APlace the previous certificate in escrow.
BVerity the installation of S/MIME on the phone
CEnsure the users public Key is in the global address list
DInstruct the user to wait for synchronization to complete.

Explanation

After receiving a replacement smartphone, the device must synchronize with the mail server to download not just emails but also the certificates and cryptographic keys required to decrypt S/MIME-encrypted messages. Encrypted emails cannot be opened until the device has received and installed the appropriate private key/certificate through the sync process. Since the user can open some (unencrypted) emails, the mail account is configured correctly - the missing piece is the certificate sync. Placing the certificate in escrow (A) is a key management process, not a troubleshooting step. Verifying S/MIME installation (B) and checking the public key in the GAL (C) are secondary steps if waiting for sync does not resolve the issue.

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