CompTIA
220-1002 · Question #332
220-1002 Question #332: Real Exam Question with Answer & Explanation
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Question
An executive has contacted you through the help-desk chat support about an issue with a mobile device. Assist the executive to help resolve the issue. INSTRUCTIONS Select the MOST appropriate statement for each response. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button. Let's take a look at your phone settings. Please change the port number on your mail settings to 993. Which of the following should be done NEXT?
Exhibits
Options
- AClose the ticket out
- BEducate the user on the solution that was performed
- CTell the user to take time to fix it themselves next time
- DSend an email to Telecom to inform them of the issue and prevent reoccurrence
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