220-1002 · Question #170
A user's smartphone is experiencing limited bandwidth when at home. The user reports to a technician that the device functions properly when at work or in the car. Which of the following…
The correct answer is C. Verify the SSID with which the device is associated. The problem is location-specific - the device works fine everywhere except at home. This strongly suggests a Wi-Fi network issue at home rather than a device problem. The technician should verify which SSID (network name) the device is connected to; the phone may have…
Question
A user's smartphone is experiencing limited bandwidth when at home. The user reports to a technician that the device functions properly when at work or in the car. Which of the following troubleshooting steps should the technician take NEXT?
Options
- AReset the device's network settings
- BCheck the data usage statistics on the device
- CVerify the SSID with which the device is associated
- DRun any pending application or OS updates
How the community answered
(23 responses)- A9% (2)
- B4% (1)
- C83% (19)
- D4% (1)
Explanation
The problem is location-specific - the device works fine everywhere except at home. This strongly suggests a Wi-Fi network issue at home rather than a device problem. The technician should verify which SSID (network name) the device is connected to; the phone may have automatically connected to a neighbor's slow or congested network instead of the user's own home network. This is a targeted, logical first step given the location-specific symptom. Resetting network settings, checking data usage, or running updates are broader actions that do not address the specific home-only nature of the issue.
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