Cisco
100-140 · Question #19
100-140 Question #19: Real Exam Question with Answer & Explanation
The correct answer is A. Printing issue is resolved. Reinstalled printer drivers and rebooted computer.. This option provides a clear, professional, and specific summary of the issue resolution, including what actions were taken (reinstalled printer drivers and rebooted computer). This is important for future reference and for maintaining a proper IT knowledge base.
Question
You resolve a customer's printing issue. How should you document the incident?
Options
- APrinting issue is resolved. Reinstalled printer drivers and rebooted computer.
- BThis customer was using the wrong printer and did not know which printer they should use.
- CPrinter is now printing. Issue is resolved and customer is happy.
- DTicket Complete.
Explanation
This option provides a clear, professional, and specific summary of the issue resolution, including what actions were taken (reinstalled printer drivers and rebooted computer). This is important for future reference and for maintaining a proper IT knowledge base.
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