Cisco
100-140 · Question #19
You resolve a customer's printing issue. How should you document the incident?
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The Essentials of IT Support
Question
You resolve a customer's printing issue. How should you document the incident?
Options
- APrinting issue is resolved. Reinstalled printer drivers and rebooted computer.
- BThis customer was using the wrong printer and did not know which printer they should use.
- CPrinter is now printing. Issue is resolved and customer is happy.
- DTicket Complete.
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Topics
#incident documentation#trouble ticket#help desk best practices#resolution notes