Cisco
100-140 · Question #19
You resolve a customer's printing issue. How should you document the incident?
The correct answer is A. Printing issue is resolved. Reinstalled printer drivers and rebooted computer. This option provides a clear, professional, and specific summary of the issue resolution, including what actions were taken (reinstalled printer drivers and rebooted computer). This is important for future reference and for maintaining a proper IT knowledge base.
The Essentials of IT Support
Question
You resolve a customer's printing issue. How should you document the incident?
Options
- APrinting issue is resolved. Reinstalled printer drivers and rebooted computer.
- BThis customer was using the wrong printer and did not know which printer they should use.
- CPrinter is now printing. Issue is resolved and customer is happy.
- DTicket Complete.
How the community answered
(27 responses)- A81% (22)
- B4% (1)
- C11% (3)
- D4% (1)
Explanation
This option provides a clear, professional, and specific summary of the issue resolution, including what actions were taken (reinstalled printer drivers and rebooted computer). This is important for future reference and for maintaining a proper IT knowledge base.
Topics
#incident documentation#trouble ticket#help desk best practices#resolution notes
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