SPHR · Question #281
As part of implementing a continuous improvement program, which measures should be established to determine the program's effectiveness?
The correct answer is D. Key performance indicators. Key Performance Indicators (KPIs) measure success against specific business objectives. They are essential for tracking whether continuous improvement efforts are delivering measurable and strategic outcomes. Extract from HRCI-aligned HR knowledge (Leadership and Strategy): SPHR-
Question
As part of implementing a continuous improvement program, which measures should be established to determine the program's effectiveness?
Options
- AHR metrics
- BBusiness drivers
- CCustomer scores
- DKey performance indicators
How the community answered
(17 responses)- A6% (1)
- B12% (2)
- D82% (14)
Explanation
Key Performance Indicators (KPIs) measure success against specific business objectives. They are essential for tracking whether continuous improvement efforts are delivering measurable and strategic outcomes. Extract from HRCI-aligned HR knowledge (Leadership and Strategy): SPHR-level practitioners are expected to "define and monitor KPIs that align with strategic goals." These may include turnover rates, cycle times, employee productivity, or innovation metrics-- tailored to the program's purpose.
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