The balanced scorecard is designed to facilitate organizational change by:

The correct answer is A. Analyzing both internal processes and financial results. The Balanced Scorecard (BSC) is a strategic tool used to measure organizational performance from multiple perspectives: financial, customer, internal business processes, and learning and growth. It is used to align performance to vision and strategy, particularly during change Ex

Business Management & Strategy

Question

Options

AAnalyzing both internal processes and financial results
BComparing performance measures to productivity ratios
CContrasting total quality initiatives with customer feedback
DMeasuring customer satisfaction before and after the change

How the community answered

(28 responses)

A
75% (21)
B
4% (1)
C
7% (2)
D
14% (4)

Explanation

The Balanced Scorecard (BSC) is a strategic tool used to measure organizational performance from multiple perspectives: financial, customer, internal business processes, and learning and growth. It is used to align performance to vision and strategy, particularly during change Extract from HRCI-aligned HR knowledge (Leadership and Strategy domain): The SPHR strategic planning content references BSC as a method to "integrate financial and non-financial performance indicators" to monitor transformation effectiveness. The BSC helps ensure HR's role is tied to operational outcomes and business value delivery.

Topics

#balanced scorecard#organizational change#performance measurement#internal processes

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