SK0-004 · Question #776
After determining slow access times were affecting server users, a server technician installed more RAM on a server. Which of the following should the technician do NEXT?
The correct answer is D. Confirm adding RAM resolved the issue. The CompTIA troubleshooting methodology requires verifying the fix resolved the issue before closing the incident or documenting findings.
Question
After determining slow access times were affecting server users, a server technician installed more RAM on a server. Which of the following should the technician do NEXT?
Options
- ADocument the findings
- BPerform a root cause analysis
- CNotify the affected users
- DConfirm adding RAM resolved the issue
How the community answered
(40 responses)- B5% (2)
- C3% (1)
- D93% (37)
Why each option
The CompTIA troubleshooting methodology requires verifying the fix resolved the issue before closing the incident or documenting findings.
Documentation is the final step of the troubleshooting process and must only occur after the fix has been verified as successful.
Root cause analysis is performed earlier in the process - before a solution is selected and implemented - not after the fix is in place.
Notifying affected users is appropriate but should occur after confirming the resolution, not before verification has taken place.
After implementing a solution, the standard troubleshooting methodology requires confirming that the change actually resolved the original problem and did not introduce new issues. Only after successful verification should the technician proceed to document the findings. Skipping this step risks declaring success on a problem that persists or that was only partially resolved.
Concept tested: Troubleshooting methodology verify solution step
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