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CompTIA

SK0-004 · Question #206

A technician is asked to troubleshoot a server that constantly reboots. There are no error messages displayed on the server. Which of the following should the technician check?

The correct answer is A. Cooling failure. A server continuously rebooting with no error messages is a classic symptom of a cooling failure triggering the hardware-level thermal protection circuit.

Troubleshooting

Question

A technician is asked to troubleshoot a server that constantly reboots. There are no error messages displayed on the server. Which of the following should the technician check?

Options

  • ACooling failure
  • BCable mismatch
  • CBIOS driver failure
  • DPort conflict

How the community answered

(34 responses)
  • A
    74% (25)
  • B
    9% (3)
  • C
    15% (5)
  • D
    3% (1)

Why each option

A server continuously rebooting with no error messages is a classic symptom of a cooling failure triggering the hardware-level thermal protection circuit.

ACooling failureCorrect

When a server overheats due to a cooling failure such as a failed fan or blocked airflow, the onboard thermal protection immediately forces a hardware-level shutdown and restart cycle to prevent permanent damage. Because this interrupt occurs below the OS layer, no software-generated error messages are ever displayed.

BCable mismatch

A cable mismatch causes data transfer or connectivity errors and would not produce a continuous hardware-level reboot loop with no error output.

CBIOS driver failure

A BIOS driver failure would typically manifest as visible POST error codes or audible beep codes rather than a silent, repeated reboot cycle.

DPort conflict

A port conflict is a software or network configuration issue that results in service errors or connectivity failures, not in repeated unsolicited system restarts.

Concept tested: Thermal protection causing silent continuous server reboots

Topics

#server reboots#cooling failure#thermal management#troubleshooting

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