nerdexam
CompTIA

SK0-003 · Question #841

An administrator has figured out a possible cause to a problem. Which of the following is the NEXT step the administrator should take?

The correct answer is D. Test the theory.. When troubleshooting, after identifying a possible cause for a problem, the immediate next step is to test that theory to confirm its validity.

Troubleshooting

Question

An administrator has figured out a possible cause to a problem. Which of the following is the NEXT step the administrator should take?

Options

  • AImplement the solution.
  • BVerify full system functionality.
  • CEstablish a plan of action to identify the problem.
  • DTest the theory.

How the community answered

(39 responses)
  • A
    3% (1)
  • B
    5% (2)
  • C
    8% (3)
  • D
    85% (33)

Why each option

When troubleshooting, after identifying a possible cause for a problem, the immediate next step is to test that theory to confirm its validity.

AImplement the solution.

Implementing a solution before testing the theory is premature and could introduce new problems or waste time on an incorrect fix if the theory is wrong.

BVerify full system functionality.

Verifying full system functionality is a step that occurs after a solution has been implemented and the problem is believed to be resolved, not after just identifying a possible cause.

CEstablish a plan of action to identify the problem.

Establishing a plan of action to identify the problem is a step taken earlier in the troubleshooting process, when the problem cause is still unknown, not after a possible cause has been identified.

DTest the theory.Correct

In a structured troubleshooting methodology, once a theory of probable cause has been established, the next critical step is to test that theory. This involves performing actions or observations to confirm if the theory accurately explains the problem before attempting to implement a solution.

Concept tested: Troubleshooting methodology - testing theory

Source: https://www.comptia.org/content/guides/it-troubleshooting-methodology

Topics

#troubleshooting methodology#problem-solving#test theory

Community Discussion

No community discussion yet for this question.

Full SK0-003 Practice