SK0-003 · Question #487
A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST?
The correct answer is C. Network connectivity. When a user cannot print to a remote printer, the technician should first verify network connectivity between the user's device and the printer or print server.
Question
A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST?
Options
- APrinter driver
- BProtocol stack
- CNetwork connectivity
- DCorrect patch application
How the community answered
(19 responses)- B5% (1)
- C89% (17)
- D5% (1)
Why each option
When a user cannot print to a remote printer, the technician should first verify network connectivity between the user's device and the printer or print server.
A printer driver issue might prevent printing, but it typically occurs after network communication is established and the print job is sent, not as an inability to reach the remote printer.
Issues with the protocol stack are a more granular aspect of network connectivity and would be investigated after general connectivity is ruled out.
Network connectivity is a prerequisite for any remote resource access; if the user's device cannot communicate with the remote printer or its print server, printing will fail, making it the most logical initial troubleshooting step.
Correct patch application is a vague troubleshooting step and is less likely to be the immediate cause of a sudden inability to print to a remote device.
Concept tested: Remote printer troubleshooting methodology
Source: https://learn.microsoft.com/en-us/troubleshoot/windows-client/printing/troubleshoot-network-printer-problems
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