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SK0-003 · Question #655

An administrator has implemented a solution to resolve a server's problem in which the server unexpectedly reboots. Which of the following should be the administrator's NEXT troubleshooting step?

The correct answer is B. Verify full system functionality. This question asks for the next logical troubleshooting step after an administrator has already implemented a solution to a problem.

Troubleshooting

Question

An administrator has implemented a solution to resolve a server's problem in which the server unexpectedly reboots. Which of the following should be the administrator's NEXT troubleshooting step?

Options

  • ATest the theory to determine if the solution will correct the issue, list all other possible causes.
  • BVerify full system functionality.
  • CDocument the issue; include details regarding findings, actions taken to resolve the issue, and the outcome.
  • DEstablish a theory of probable cause based on previous tests and determine next steps to resolve.

How the community answered

(32 responses)
  • A
    3% (1)
  • B
    72% (23)
  • C
    9% (3)
  • D
    16% (5)

Why each option

This question asks for the next logical troubleshooting step after an administrator has already implemented a solution to a problem.

ATest the theory to determine if the solution will correct the issue, list all other possible causes.

Testing the theory to determine if a solution will correct the issue occurs before implementing the solution, not after.

BVerify full system functionality.Correct

After implementing a solution, the critical next step is to verify full system functionality to confirm that the problem is indeed resolved and that no new issues or regressions have been introduced by the change.

CDocument the issue; include details regarding findings, actions taken to resolve the issue, and the outcome.

Documenting the issue, findings, and resolution is typically the final step after the problem has been confirmed as resolved and the system functionality verified.

DEstablish a theory of probable cause based on previous tests and determine next steps to resolve.

Establishing a theory of probable cause happens much earlier in the troubleshooting process, before any solution is implemented.

Concept tested: Troubleshooting methodology - post-solution step

Source: https://learn.microsoft.com/en-us/troubleshoot/windows-client/perform-system-maintenance/how-to-troubleshoot-windows-problems

Topics

#Troubleshooting methodology#Verify functionality#Problem resolution

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