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SK0-003 · Question #488

A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access?

The correct answer is D. The DNS server is down. If a user previously accessed a website but can no longer reach it, a downed DNS server is the most likely cause, as it prevents the resolution of the website's domain name to an IP address.

Troubleshooting

Question

A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access?

Options

  • AThe VLAN is misconfigured
  • BThe user has an improperly configured NIC
  • CThe DHCP server is down
  • DThe DNS server is down

How the community answered

(20 responses)
  • A
    15% (3)
  • B
    5% (1)
  • C
    5% (1)
  • D
    75% (15)

Why each option

If a user previously accessed a website but can no longer reach it, a downed DNS server is the most likely cause, as it prevents the resolution of the website's domain name to an IP address.

AThe VLAN is misconfigured

A VLAN misconfiguration would likely cause broader network access issues or persistent problems, not suddenly prevent access to a specific external website that was previously reachable.

BThe user has an improperly configured NIC

An improperly configured NIC would typically cause a complete lack of network access or persistent issues, not an intermittent problem with a single website.

CThe DHCP server is down

If the DHCP server were down, existing clients would typically retain their IP addresses and connectivity until their lease expired, making it less likely to be the immediate cause of a specific website access issue compared to a DNS outage.

DThe DNS server is downCorrect

If the DNS server is down, the user's computer cannot translate the website's domain name into an IP address, which is essential for connecting to the web server hosting the site, leading to access failure for that specific website.

Concept tested: Website access troubleshooting - DNS resolution

Source: https://learn.microsoft.com/en-us/troubleshoot/windows-server/networking/dns-client-troubleshooting

Topics

#DNS troubleshooting#website access#network issues

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