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CompTIA

SK0-003 · Question #209

A group of users report that they can access local resources but cannot access the Internet. Which of the following should the administrator use to test connectivity?

The correct answer is A. tracert. Users unable to access the Internet but can access local resources indicates a potential routing issue to external networks, which requires a tool to trace the network path.

Troubleshooting

Question

A group of users report that they can access local resources but cannot access the Internet. Which of the following should the administrator use to test connectivity?

Options

  • Atracert
  • Bmsconfig
  • Croute
  • Dnet use

How the community answered

(35 responses)
  • A
    83% (29)
  • B
    9% (3)
  • C
    3% (1)
  • D
    6% (2)

Why each option

Users unable to access the Internet but can access local resources indicates a potential routing issue to external networks, which requires a tool to trace the network path.

AtracertCorrect

Tracert (traceroute) is a diagnostic command-line utility that maps the path a packet takes to reach a destination. It identifies each hop (router) along the path, allowing an administrator to pinpoint where connectivity is failing or where delays are occurring to the Internet.

Bmsconfig

Msconfig is a system configuration utility used to manage startup programs and services, not for diagnosing network connectivity paths.

Croute

Route is used to view or modify a system's IP routing table, but it does not actively test connectivity or show the hop-by-hop path taken by packets.

Dnet use

Net use is a command used to connect to, disconnect from, and view shared network resources like mapped drives, which is unrelated to diagnosing Internet access issues.

Concept tested: Diagnosing network connectivity path with tracert

Source: https://learn.microsoft.com/windows-server/administration/windows-commands/tracert

Topics

#network troubleshooting#Internet connectivity#tracert

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