SK0-003 · Question #146
Which of the following describes the FINAL step in the troubleshooting process?
The correct answer is D. Root cause analysis. The final strategic step in the troubleshooting process, after resolving an immediate issue, is to identify and address its underlying causes to prevent future recurrence.
Question
Which of the following describes the FINAL step in the troubleshooting process?
Options
- AVerify full system functionality.
- BImplement the change.
- CTest the theory to determine the cause.
- DRoot cause analysis.
How the community answered
(30 responses)- A7% (2)
- B3% (1)
- C3% (1)
- D87% (26)
Why each option
The final strategic step in the troubleshooting process, after resolving an immediate issue, is to identify and address its underlying causes to prevent future recurrence.
Verifying full system functionality confirms the immediate fix is successful but does not encompass the broader goal of preventing future problems, which is part of a complete troubleshooting cycle.
Implementing the change is a step taken to apply the solution to the problem, not the final step in the entire troubleshooting process.
Testing the theory is an early stage in troubleshooting, used to confirm the probable cause before attempting a solution.
Root cause analysis (RCA) is the final step where the underlying factors that led to the problem are identified, allowing for preventative measures to be implemented and preventing future incidents rather than just fixing the current one.
Concept tested: Troubleshooting process steps - Root Cause Analysis
Source: https://learn.microsoft.com/en-us/troubleshoot/windows-client/perform-root-cause-analysis
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