SK0-003 · Question #110
Which of the following are the FIRST actions to take when an administrator is troubleshooting a server? (Select TWO).
The correct answer is C. Replicate the problem. E. Identify any changes to the server. When troubleshooting a server, the initial steps involve replicating the problem to understand its symptoms and scope, and identifying any recent changes made to the server which might be the root cause.
Question
Which of the following are the FIRST actions to take when an administrator is troubleshooting a server? (Select TWO).
Options
- AMake one change at a time and test/confirm the change has resolved the problem.
- BVerify full system functionality.
- CReplicate the problem.
- DDetermine if a common element is causing multiple problems.
- EIdentify any changes to the server.
How the community answered
(25 responses)- A4% (1)
- B8% (2)
- C72% (18)
- D16% (4)
Why each option
When troubleshooting a server, the initial steps involve replicating the problem to understand its symptoms and scope, and identifying any recent changes made to the server which might be the root cause.
Making one change at a time and testing is a best practice during the resolution phase, but it comes after identifying and understanding the problem.
Verifying full system functionality is typically a final step performed after a fix has been implemented to ensure the problem is resolved and no new issues were introduced.
Replicating the problem is a crucial first step in troubleshooting as it allows the administrator to confirm the issue's existence, observe its symptoms firsthand, and understand the conditions under which it occurs.
Determining if a common element is causing multiple problems is part of the diagnosis phase, which occurs after initial problem identification and data gathering.
Identifying any recent changes to the server is a fundamental initial troubleshooting action because many issues are introduced by configuration alterations, software updates, or new installations, providing immediate clues to potential causes.
Concept tested: Troubleshooting methodology
Source: https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/server-troubleshooting-basics
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