SC-300 Question #272: Real Exam Question with Answer & Explanation

Question

A company has a hybrid environment with both on-premises Active Directory and Microsoft Entra ID. An IT administrator notices that users are not syncing anymore from the on-premises directory to the cloud. You need to make sure that Active Directory and Microsoft Entra ID are in sync. What is the first step you should take to troubleshoot the issue?

Options

• ACheck the network connectivity between the on-premises and Microsoft Entra ID
• BCheck the Microsoft Entra Connect sync configuration
• CCheck the Microsoft Entra Connect Health sync status
• DCheck the Event Viewer for error messages

Explanation

You should check the Microsoft Entra Connect Health sync status as the very first step to troubleshoot the issue. Microsoft Entra Connect Health is a feature of Microsoft Entra ID that allows you to monitor and troubleshoot the directory synchronization between your on-premises Active Directory and Microsoft Entra ID. To do this, you would check the Microsoft Entra Connect Health dashboard seeing as it provides real-time monitoring and alerting for the synchronization service, including the status of the sync engine, the number of objects synced, and any errors that may have occurred. By checking the Microsoft Entra Connect Health dashboard and identifying the root cause of the issue, the IT administrator can then take the appropriate steps to resolve the issue and re-establish the sync between on-premises Active Directory and Microsoft Your first step should not be to check the Event Viewer for error messages. The very first step to troubleshoot the issue with Microsoft Entra Connect should be to check Microsoft Entra Connect Health sync status in a centralized dashboard to identify the root cause of the issue. Only after this first step should you check the event log on the server running the Microsoft Entra Connect to see if there are any relevant events or errors that may be related to the syncing issue. You should not check the Microsoft Entra Connect sync configuration as the very first step to troubleshoot the issue. Verifying the Microsoft Entra Connect sync configuration is one of the next steps during the troubleshooting. In this step you should check the Microsoft Entra Connect sync service and ensure that it is running and configured correctly. If the service is stopped, the administrator should start it again and check the configuration to ensure that it is correct. You should not check the network connectivity between the on-premises and Microsoft Entra ID as the very first step to troubleshoot the issue. The first step is to identify the root cause of the issue. If the issue is related to network connectivity, the administrator should check the network connection between the on-premises and Microsoft Entra ID environments to ensure that there is no problem with it, such as a firewall restriction.

No community discussion yet for this question.