Your company is currently reviewing all of its operating procedures and looking for ways to optimize efficiencies. One area of concern is the amount of time that Help Desk Administrators are…

The correct answer is D. Self Service Password Reset. Self-Service Password Reset (SSPR) Explained D is correct because Self-Service Password Reset allows users to reset their own passwords without contacting the Help Desk, directly reducing one of the most common and time-consuming ticket types that administrators handle. By…

Submitted by fatima_kr· Mar 6, 2026Implement identity management solution

Question

Your company is currently reviewing all of its operating procedures and looking for ways to optimize efficiencies. One area of concern is the amount of time that Help Desk Administrators are spending on user issues. What is a service that you can implement to help reduce the calls and tickets opened for the Help Desk Administrators?

Options

AApplication Proxy
BMulti Factor Authentication
CActive Directory Connect
DSelf Service Password Reset

How the community answered

(26 responses)

A
4% (1)
D
96% (25)

Explanation

Self-Service Password Reset (SSPR) Explained

D is correct because Self-Service Password Reset allows users to reset their own passwords without contacting the Help Desk, directly reducing one of the most common and time-consuming ticket types that administrators handle. By empowering users to resolve their own credential issues through a secure, guided portal, organizations can dramatically cut Help Desk call volume and free administrators for more complex tasks.

Why the distractors are wrong:

A (Application Proxy) is used to provide secure remote access to on-premises web applications - it has nothing to do with reducing Help Desk tickets
B (Multi-Factor Authentication) adds an extra layer of security to logins but actually increases user friction and can generate more Help Desk calls if users lose access to their MFA device
C (Active Directory Connect) is a tool used to synchronize on-premises Active Directory with Azure AD - it's an infrastructure/identity sync tool, not a user-facing support solution

Memory Tip

Think "Self-Service = Self-Sufficient Users" - whenever a question mentions reducing Help Desk burden or call volume, SSPR is almost always the answer because password resets are statistically the #1 reason users contact IT support.

Topics

#Self Service Password Reset#SSPR#Help Desk Optimization#User Identity Management

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