RCDD · Question #173
Which is NOT true about conformance quality?
The correct answer is B. It involves evaluating customer satisfaction. Conformance quality is about meeting specified standards through inspections, training, and PDCA cycles - it does not include evaluating customer satisfaction.
Question
Which is NOT true about conformance quality?
Options
- AIt focuses on physical quality.
- BIt involves evaluating customer satisfaction.
- CIt requires work force training.
- DIt includes inspections of work.
- EIt follows the principle of plan, do, check, and act.
How the community answered
(34 responses)- A3% (1)
- B82% (28)
- D9% (3)
- E6% (2)
Why each option
Conformance quality is about meeting specified standards through inspections, training, and PDCA cycles - it does not include evaluating customer satisfaction.
Conformance quality does focus on physical quality by verifying that products or process outputs meet defined physical specifications.
Evaluating customer satisfaction belongs to design quality or fitness-for-use quality, not conformance quality. Conformance quality strictly measures whether outputs meet predetermined specifications and internal standards, not whether customers are pleased with those specifications.
Workforce training is a genuine component of conformance quality because employees must follow standardized procedures to ensure outputs consistently meet specifications.
Inspections are a core mechanism of conformance quality, used to verify that completed work conforms to defined standards before acceptance.
The Plan-Do-Check-Act (PDCA) cycle is a foundational principle applied in conformance quality management to drive continuous process adherence and improvement.
Concept tested: Conformance quality vs. design quality distinctions
Source: https://asq.org/quality-resources/conformance
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