HDI
QQ0-300 · Question #92
Which two techniques are effective in preventing or eliminating customer conflict?(Choose two)
See the full explanation below for the reasoning.
Question
Which two techniques are effective in preventing or eliminating customer conflict?(Choose two)
Options
- Amatching voice modulation with the customer
- Binstructing the customer in problem resolution
- Cmaintaining normal voice modulation with the customer
- Dempathizing with the customer during problem resolution
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