HDI
QQ0-300 · Question #92
QQ0-300 Question #92: Real Exam Question with Answer & Explanation
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Question
Which two techniques are effective in preventing or eliminating customer conflict?(Choose two)
Options
- Amatching voice modulation with the customer
- Binstructing the customer in problem resolution
- Cmaintaining normal voice modulation with the customer
- Dempathizing with the customer during problem resolution
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