HDI
QQ0-300 · Question #55
What are two roles of expert systems in Help Desk applications? (Choose two)
See the full explanation below for the reasoning.
Question
What are two roles of expert systems in Help Desk applications? (Choose two)
Options
- Ato narrow down the type of problem and suggest resolutions
- Bto provide Help Desk analysts with answers to every customer question
- Cto provide a direct channel to vendor's marketing departments for new systems
- Dto provide assistances to second-level analysts for more advanced troubleshooting
Community Discussion
No community discussion yet for this question.