HDI
QQ0-300 · Question #51
Which two benefits do managers receive for conducting customer satisfaction surveys and reporting the results? (Choose two)
See the full explanation below for the reasoning.
Question
Which two benefits do managers receive for conducting customer satisfaction surveys and reporting the results? (Choose two)
Options
- ACustomers care how your Help Desk is doing
- BHelp Desk performance can be measured against expectations
- CCustomers are more likely to provide responses of future survey's
- DThe feedback may indicate whether or not you are meeting your mission
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