HDI
QQ0-300 · Question #42
When major system or application problems occur. Which two tasks should the Help Desk perform to minimize the Impact on customers? (Choose two)
See the full explanation below for the reasoning.
Question
When major system or application problems occur. Which two tasks should the Help Desk perform to minimize the Impact on customers? (Choose two)
Options
- Aescalate the problem
- Bdirect all calls to voice mail
- Cnotify the customer community
- Dprovide updates on the resolution status
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