HDI
QQ0-300 · Question #42
QQ0-300 Question #42: Real Exam Question with Answer & Explanation
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Question
When major system or application problems occur. Which two tasks should the Help Desk perform to minimize the Impact on customers? (Choose two)
Options
- Aescalate the problem
- Bdirect all calls to voice mail
- Cnotify the customer community
- Dprovide updates on the resolution status
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