HDI
QQ0-300 · Question #33
Many different reports are analyzed by Help Desk managers. Which report allows managers to determine the "best practice" that their Help Desk should use, compared to the "current practice" they are…
The correct answer is B. gap analysis. See the full explanation below for the reasoning.
Question
Many different reports are analyzed by Help Desk managers. Which report allows managers to determine the "best practice" that their Help Desk should use, compared to the "current practice" they are using?
Options
- Astat reviews
- Bgap analysis
- Canalyst reviews
- Dregional trend analysis
How the community answered
(21 responses)- A5% (1)
- B81% (17)
- C10% (2)
- D5% (1)
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