HDI
QQ0-300 · Question #156
What tool commonly found in support centers has the ability to track analyst availability, generate call information, and transfer calls?
The correct answer is A. Automatic call distributor. See the full explanation below for the reasoning.
Question
What tool commonly found in support centers has the ability to track analyst availability, generate call information, and transfer calls?
Options
- AAutomatic call distributor
- BCustomer management system
- CPersonal digital assistant
- DRemote control
How the community answered
(16 responses)- A81% (13)
- C13% (2)
- D6% (1)
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