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QQ0-300 · Question #154

What is the most appropriate situation for providing deskside support?

The correct answer is C. Provide deskside support if you must replace the customer's hardware. See the full explanation below for the reasoning.

Question

What is the most appropriate situation for providing deskside support?

Options

  • AProvide deskside support if the customer doesn't understand the service level agreement.
  • BProvide deskside support if the support center is not busy.
  • CProvide deskside support if you must replace the customer's hardware.
  • DProvide deskside support if you need to calm the customer down.

How the community answered

(32 responses)
  • A
    6% (2)
  • B
    16% (5)
  • C
    75% (24)
  • D
    3% (1)

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