What is the primary purpose of customer satisfaction surveys?

Question

Options

• ACustomer satisfaction surveys determine if the support center is following the service level
• BCustomer satisfaction surveys establish a basis for future pay raises.
• CCustomer satisfaction surveys identify what customers feel is important.
• DCustomer satisfaction surveys show upper management that the support center is busy.

• A
  12% (4)
• B
  9% (3)
• C
  76% (26)
• D
  3% (1)

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