What is the relationship between the support center's average speed to answer and its abandon rate?

Question

Options

• AIf the average speed to answer is high then the abandon rate is likely to be high.
• BIf the average speed to answer is high then the abandon rate is likely to be low.
• CIf the average speed to answer is low then the abandon rate is likely to be high.
• DThe average speed to answer has no effect on the abandon rate.

• A
  74% (26)
• B
  6% (2)
• C
  6% (2)
• D
  14% (5)

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