HDI
QQ0-300 · Question #117
QQ0-300 Question #117: Real Exam Question with Answer & Explanation
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Question
What is the best description of benchmarking in a support center?
Options
- ABenchmarking is a comparative study of the support center's performance against comparable
- BBenchmarking is a marketing tool that increases the support center's visibility to its customers.
- CBenchmarking is allowing your support staff to determine the method it will use to provide
- DBenchmarking is determining whether the knowledge base is complete and filling in any gaps.
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