What is the best description of benchmarking in a support center?

Question

Options

• ABenchmarking is a comparative study of the support center's performance against comparable
• BBenchmarking is a marketing tool that increases the support center's visibility to its customers.
• CBenchmarking is allowing your support staff to determine the method it will use to provide
• DBenchmarking is determining whether the knowledge base is complete and filling in any gaps.

• A
  80% (49)
• B
  3% (2)
• C
  5% (3)
• D
  11% (7)

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