HDI
QQ0-300 · Question #103
Which management task ensures the highest levels of customer satisfaction?
The correct answer is C. Evaluating customer responses against standards, and then making process changes. See the full explanation below for the reasoning.
Question
Which management task ensures the highest levels of customer satisfaction?
Options
- Aperforming reviews of customer survey responses.
- BPerforming periodic reviews of satisfaction survey response
- CEvaluating customer responses against standards, and then making process changes.
- DPerforming random telephone survey with customer's and then recording the responses.
How the community answered
(42 responses)- A14% (6)
- B2% (1)
- C76% (32)
- D7% (3)
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