HDI
QQ0-100 · Question #94
Which system allows a customer to choose among various options when calling a help desk?
The correct answer is C. Interactive Voice Response (IVR). See the full explanation below for the reasoning.
Question
Which system allows a customer to choose among various options when calling a help desk?
Options
- AMultiple Option System (MOS)
- BVoice Recognition System (VRS)
- CInteractive Voice Response (IVR)
- DOptional Response Routing (ORR)
How the community answered
(40 responses)- A13% (5)
- B8% (3)
- C78% (31)
- D3% (1)
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