HDI
QQ0-100 · Question #113
In which two instances is it appropriate to use the customers first name? (Choose two.)
The correct answer is A. During informal communication D. When you have established a good rapport with the customer. See the full explanation below for the reasoning.
Question
In which two instances is it appropriate to use the customers first name? (Choose two.)
Options
- ADuring informal communication
- BWhen the customer becomes irate
- CDuring the initial interaction with the customer
- DWhen you have established a good rapport with the customer
How the community answered
(17 responses)- A82% (14)
- B6% (1)
- C12% (2)
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