HDI
QQ0-100 · Question #102
Which metric indicates how long a customer has to wait before talking to an analyst?
The correct answer is D. Average speed of answer. See the full explanation below for the reasoning.
Question
Which metric indicates how long a customer has to wait before talking to an analyst?
Options
- AAverage call time
- BAverage talk time
- CAverage capture time
- DAverage speed of answer
How the community answered
(60 responses)- A17% (10)
- B7% (4)
- C3% (2)
- D73% (44)
Community Discussion
No community discussion yet for this question.