HDI
QQ0-100 · Question #101
Which two techniques are used to match a caller's style? (Choose two.)
The correct answer is A. Style C. Vocabulary. See the full explanation below for the reasoning.
Question
Which two techniques are used to match a caller's style? (Choose two.)
Options
- AStyle
- BRestating
- CVocabulary
- DParaphrasing
How the community answered
(25 responses)- A76% (19)
- B8% (2)
- D16% (4)
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