Several Sprints into a project, a client is complaining to the Product Owner about the poor performance of the product. As a Scrum Master, how can you help the Product Owner?

Question

Options

• ACoach the Product Owner on effective ways to communicate this concern to the Development
• BTell the Product Owner performance is defined by the Development Team.
• CNote the issue for the next Sprint Retrospective.
• DNotify the team responsible for system performance.

• A
  84% (41)
• B
  8% (4)
• C
  2% (1)
• D
  6% (3)

Explanation

Option A is correct because the Scrum Master's primary role is to coach and support - not to act on behalf of others. When the Product Owner receives performance complaints from the client, the Scrum Master helps the PO communicate that concern effectively to the Development Team, preserving the proper Scrum channels and relationships.

• B is wrong because dismissing the concern by saying performance is "defined by the Development Team" is unhelpful and sidesteps the Scrum Master's coaching responsibility toward the Product Owner.
• C is wrong because waiting until the next Sprint Retrospective delays a legitimate stakeholder concern that should be addressed now - the Retrospective is for process improvement, not client complaints.
• D is wrong because in Scrum there is no separate "team responsible for system performance"; the Development Team owns the product, and going around proper channels undermines the Scrum framework.

Memory tip: Think of the Scrum Master as a coach, not a doer - whenever a question asks what the SM should do, look for the answer that involves enabling others (especially the PO or Dev Team) rather than the SM taking direct action themselves.

No community discussion yet for this question.