PMP Question #997: Real Exam Question with Answer & Explanation

Question

A project manager regularly sends out project progress reports. However, there have been a few complaints from stakeholders who expressed that the communication does not meet their needs. What should the project manager do?

Options

• ACommunicate the project details to the stakeholders.
• BIntroduce a separate stakeholder engagement meeting.
• CAnalyze the communication needs of the stakeholders.
• DCommunicate progress more frequently to the stakeholders.

Explanation

Stakeholders are complaining that project progress reports are not meeting their communication needs, despite regular distribution.

Common mistakes.

• A. Vaguely "communicating project details" does not specifically address the complaints about how current communications are failing to meet stakeholders' needs.
• B. Introducing a separate meeting is a potential solution, but it's premature without first understanding why current communication methods are insufficient and what specific needs the new meeting would address.
• D. Communicating more frequently might overwhelm some stakeholders or still miss the mark on content or format, potentially exacerbating dissatisfaction, as frequency is not the only factor in effective communication.

Concept tested. Stakeholder communication planning

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

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